server is unresponsive alexa plug

Tap on the three lines in the upper left-hand corner. Wireless connection could have been lost. How to Add Vivitar Lights to Alexa. There is an issue with the cloud server. Voice-Alexa-Vera works 100% for me. See if restarting your Echo solves the problem of Alexa not responding. to work because you have to link them through the app and the commands are always sent through the internet anyway and processed on their server. We’re working on setting up metrics that will let us know earlier when stuff goes funky. Actually it was just flaky and came back on on its own. Is this light a smart light and which brand? I've tried updating and reinstalling the app with no luck. –Larry, I don’t know if it was a wyze problem or an Amazon problem. Hope this helps, it resolved our smart plug and app issue. Click on the Wyze Skill. Plug works with Wemo app on Android​ though. Open the Amazon Alexa app. Press and hold the button on the plug. 2. Original Poster. Unplug and wait 10 seconds. It is easier / less resources for your router to process large amounts of data to only a few devices versus tiny amounts of data repeatedly to numerous devices. Those devices rely on an app on a server in China to control them and they try very hard to stay connected - bombarding your router with heartbeat requests every 10 seconds or so. This is all wacked out right now can’t control my lights or plugs with alexa This site uses cookies from Google to deliver its services and to analyze traffic. The Leviton app turns it on/off fine. Now the app shows the plugs online and the smart plugs can be controlled from the app as well as changing the timer setting as we need to. Any ideas? Unless you have a truly static IP from your broadband provider (which nobody does), your broadband modem & router will be renewing their respective leases every 24 hours, both to your WAN Internet connection as well as  local LAN / WiFi devices. Restart the Alexa-enabled device. Once deleted, unlink and relink your Wyze App with the Alexa App to re-discover the device. BTW- I don’t see this problem on any of my non-Wyze devices. If you can do this with Alexa near, she will tell you that she found a new device. Signal strength and speed for these types of switches and devices doesn’t require much at all. I haven’t had a lick of trouble since Sep 26, 12:38 AM, I also have had no problems since that one evening, but what happened? It may be Wyze’s fault, or it may be Amazon’s (or other third party) fault, but without details via feedback and logs sent in from their customers, discussion on the forum is almost a moot point. This sort of thing is a show-stopper for me, Is there something I can do on my end to correct this. Can't re-enable the skill now. You will lose what you have written so far. 5. A simple restart often solves a host of mysterious tech problems. Add a cheap dedicated 2.4G WiFi router to your main router, DMZ the second router directly to internet with no firewalls, and create a dedicated / separate network for your hub-less IOT smart switches, plugs, cams and sensors - with different WiFi name and password, and different IP network. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. See if restarting your Echo solves the problem of Alexa not responding. If your C by GE lights are directly connected to Google Home through the Made For Google simple set up and your C by GE lights stopped responding to your Google Home app or voice commands, here are some common solutions: The offline events can be caused by the router changing 2.4G channels, renewing WAN or LAN IP Addresses, or simply running out of resources while trying to clear cache and handle a lot of devices at one time. The Alexa app can’t control the devices either. If you have a big home you could add a couple of them and set one as a WiFi repeater. I often see similar issues with different services on Google, too. Oh, it’s really a plug… Oh, that’s right, the Alexa app says it’s Wyze, but the Echo is just way confused because the Wyze server is not handling requests, so it takes a guess, which is obviously wrong, to power cycle the skill. But we’re talking about rudimentary IOT WiFi devices here, and that’s where the issue is. Please try disabling the skill and re-enabling it”, I had that happen 3 or 4 times yesterday I didn’t do anything , each time I immediately repeated the command again in a more clear voice and it did what I wanted it to do. The Alexa app discovers my other items I.E. I believe the problem is on Wyze’s end. Sengled Canada #990-355 Burrard Street Vancouver, BC V6C 2G8 Canada. Thank you. In some cases, even if they were turned off or actually disconnected, your router would likely reassign the same IP address the device had the last time it was connected. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. When I use the Alexa app directly, and I try to turn on or off a HomeSeer-controlled light, the Alexa app says "Device is unresponsive". The Alexa device will say something like “Something went wrong. Anyway, it's not identical, but somewhere to look. The key to remember when adding a second router is to make sure it’s a completely different WiFi name and completely different network than your original home router - how you choose to separate them is up to you. Tap on Wyze and delete the Wyze device (trash can symbol in the upper left corner). Set up the Wyze Skill again; 1. Community content may not be verified or up-to-date. Devices just stopped working randomly one day. 4. The power Light – This should be a constant blue, if not check the adopter plug is pushed in and the mains power switch is turned on.. 2. After much trial and error - weeks of time on my part - and over 75 devices connected to my home networks (43 smart home devices), I have a simple piece of advice that will reduce some headaches here. Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). (this is assuming you have other smart devices that do work. Alexa says “Server is Unresponsive” on Smart Home Devices Even after resetting and re-enabling smart devices from Smart Things - I am unable to use Alexa to turn on/off devices. Happened last night to me as well. Internet access on your router could be unavailable. We are experiencing longer than normal wait times for support. I didn’t do anything and last night it started working again by itself. Are you sure you want to continue? I have a problem with Alexa Check that your device is within 30 ft (9 m) of your Amazon Smart Plug. Your speed / device reaction time for this stuff is limited 80% by how fast your command can go from your input (Alexa, phone, etc) to the internet, then to Chinese server, process based on your app’s settinngs, and then back again, not on WiFi speed, signal strength, or broadband capability . Harmony hub, Ring and Yamaha Multicast. Strange because I can do it all in the Smarthings all from my phone! We're committed to dealing with such abuse according to the laws in your country of residence. I wonder if @WyzeGwendolyn might know something about how Wyze tracks down sporadic network problems? Wyze cannot solve a problem if they don’t have enough information on it. In the alexa app it says server is unresponsive , but I don’t see anything anywhere that says waiting on wyze I find often, if I wait a few seconds and reissue my command, the connectivity issue resolves itself. I have a $350 Linksys router that started to offline EVERY device on my network (phones laptops and all) every 24 hours +\- 15 minutes like clockwork, requiring a manual restart or manual WAN IP release / renew - that happened once I hit over 50 devices connected simultaneously (45 on WiFi), the majority being my IOT smart stuff (around 30). For plugs with lights, release the button … Check that your Alexa device and the Alexa app have the latest software version. If it’s on Wyze’s end, then how does it get fixed? Tap on Skills & Games. Your notifications are currently off and you won't receive subscription updates. Heather X. marked this as an answer. It’s faster because your main router is not having to NAT and inspect the packets to the individual devices (only the one device IP to the second DMZ WIFI router). After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. Amazon could have been confused and it was really Amazon’s fault. There is no way to get around the devices requiring an internet connection (without some advanced firmware flashing and custom server setup), and therefore there’s also no way to get around each device needing to communicate with its home server in China. Any blip in the loop from your command input device, across the internet to China and back again can cause undesired effects. Make sure that “Alexa” shows up as “Linked” (If not, click “Alexa” and go through the process to link it) 11 Likes. Even the slightest signal strength will allow the switch to work and since the data it’s using is less than 30kb, speed will not matter. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa … Everything you need to know about the Amazon Alexa Smart Plug. Move it closer to the router and see if this solves the problem. I believe the problem is on Wyze’s end. If this is the only one, you may have other things going on with your network) Tap on Wyze and then Disable Skill. There was a nice post from @WyzeGwendolyn on an other thread I was posting in and I was wondering if she had seen this thread and could shed some light on the problem. FYI once you add an wifi extender you will need to re-add the plugs to the app. To turn them on, go to. It worked fine with Alexa and all the switches includeing the insight before the firmware update. A simple restart often solves a host of mysterious tech problems. Third-party smart plugs: Unplug and wait 10 seconds. You can buy cheap 2.4G WiFi routers for under $30 on amazon. (with a more advanced WIFI control system). Server is unresponsive - Alexa App. Sengled USA, INC. 155 Bluegrass Valley Parkway. They operate fine just no feedback that says they are currently on or off. Glad it’s working for you now. Every single device went offline through our echo and Google mini, so I checked the smartlife app and everything is showing offline too. Check that your device is within 30 ft (9 m) of your Amazon Smart Plug. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. If it doesn't, the next step is to reboot the malfunctioning Alexa device. To enable it again, follow these steps: Open the Alexa app Open the menu in the top left corner. Corporate Offices. Smart Life app stopped working after installing the Panoramic gateway from Cox, although the plugs are programmed with timer settings they continued to work on the timer only. 2. We found the following personal information in your message: This information will be visible to anyone who visits or subscribes to notifications for this post. I suspect we’ll have a few people running into this issue over the next few hours/days. Even better, if your broadband provider doesn’t care if you pull 2+ WAN IP addresses, then add a gigabit network switch between your modem and first router, and bypass the connection of the second WiFi router to the first one all together. Disabling the skill the previously detected devices are always visible in the alexa app, they are not reachable but there are, maybe the problem is in the amazon devices management, amazon's customer service answered me that the skill problem should resolve the owner of the skill itself. Hi, folks! @DreadPirateRush Thanks for pointing me there. All devices say server unresponsive. There's a HUGE risk of name confusion. Post contains harassment, hate speech, impersonation, nudity; malicious, illegal, sexually explicit or commercial content. I’m not an Alexa user, so I was speculating on what might help you. We have a bell home hub that has the advanced network management with 2.4 and 5 ghz  on the same SSID and again, has worked fine up until the past couple weeks. The remote control function could have been turned off. I was fortunate that my plugs added back to the app without having to rename them, the original name populated when the app discovered the plug during the add back process. You will lose what you have written so far. Alexa answers all my control commands with “smartthings is not responding” and in the app it reports “server is unresponsive”. Did you try disabling and re-enabling the skill as Alexa suggested? Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. If you’re going to use the cheaper Chinese stuff (they work great I have a lot of them) then put them all on their own dedicated network and router. Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. Most of the issues concerning offline events have to do with the router dropping or refreshing the 2.4ghz WiFi signal, channel, WAN or LAN IP’s. Disable and re-enable Remote Access feature when connected locally. Having your hub-less IOT switches and stuff on a dedicated WiFi network that has no firewalls makes it faster, and more secure (provided that those are the only devices on that network) because you’re not giving away and sending your regular WiFi credentials to a Chinese server every 30 seconds and....only their devices are on that network so separation is the security mechanism, not inspection by the router. Some community members might have badges that indicate their identity or level of participation in a community. Can you go in to the Alexa app and see the device there? :/ Google user. Let the second router act as its own DHCP server, and create a different IP numbering system than your original home router. You can reset your Echo device using the Alexa app on your iOS or Android smartphone. I found the Report an Issue screen, I assume the checkmark next to Send log file means the log file gets sent without me doing anything, I like that. Tap on the three lines in the upper left-hand corner 3. How to Get Started with Smart Home Automation. Powered by Discourse, best viewed with JavaScript enabled. Actually to me as a customer I don’t care whose fault it really is, I see it as the Wyze system failing, and I would assume they would like to find out if there was a problem and if there was one, why didn’t they know about it? Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. Google takes abuse of its services very seriously. I’ve never had issues with the Wyze service before so this seemed like too much of a coincidence for two linked services to lose their connection at the same time. Last problem: Jan. 6, 2021 at 7:44 p.m. I disabled and enabled the skill and all is well. Check if you have the Wyze Skill enabled on Amazon. Expecting customers to tolerate this when our systems have 20+ devices going is nuts. Recently upgraded to Cox Panoramic 2.4ghz / 5 ghz. Alexa has discovered the devices but cannot manage them, while via … Typically, if your local device was never removed from the LAN or WIFI during lease renewal, the local IP addresses won’t change after renewal. Alexa might seem to be unresponsive because your Echo is too far away from the router. When you submit a report, we'll investigate it and take the appropriate action. Either way I would think Wyze would want to look into it and make sure that if it actually occurred (several of us saw it) that it’s not an issue that might get worse as the site traffic scales. Click “Disable Skill”. Tap on Your Skills. Tap on Your Skills. Is the Wyze down or just not responding to my requests? After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. Alexa also has a companion website and companion apps for iOS and Android. We appreciate your patience and understanding during this time. Our automated system analyzes replies to choose the one that's most likely to answer the question. This is a problem with app to Alexa connection. This reply will now display in the answers section. ... Server Unresponsive on Alexa App. 1. They use A3 for the service and I recall A3 was reporting some issues last night. ... How to Add a TP-Link Plug to Alexa. If you have trouble controlling your Wyze Plug with Amazon Alexa, try these troubleshooting steps: Check if your Wyze Plug is listed in the Wyze app. Cleared up quickly too. Amazon Smart Plug: To restart, unplug and plug back in the device. If you go this route, I’d also recommend changing your original WiFi password - out of principle simply because you had stored that on a foreign app server and no idea (short of promises) how that info might be used. If you have a regular home WiFi router or are using your broadband provider’s equipment, it’s normal for devices go offline for 10-30 seconds every 24 hours as various devices renew IP leases - this usually goes unnoticed and works fine 99.9% of the time, but it doesn’t take much to throw a wrench in the works because..... Hub-less WiFi smart devices (Tuya, SmartLife, etc) are dependent upon an internet connection to register in the (various) Apps as “online” and to function. Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). Tap on Skills & Games. Is there a place for me to see the status of the Wyze server. How to Add a Vivitar Smart Outlet to Alexa. Go to the Legal Help page to request content changes for legal reasons. The devices still respond to voice commands. We apologize for the inconvenience and we’re working on improving our response time to stuff like this. @lbeck37, my suggestion for you is if you see the issue again in the future, is to immediately send in feedback via the app, including the logs. I've also tried to re-add the plugs but the app is telling me I can't add them because I need to be on a 2.4 ghz Wi-Fi network. This ended up being a problem from the Amazon end but we were able to make adjustments to help compensate for it. Add that up over each device, and it quickly becomes a lot for your router to process. Anyway, it's not identical, but somewhere to look. My Alexa app says "Server is unresponsive." If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. Unless your lights/switches/sensors have a dedicated hub (like SmartThings, Hue, Sylvania, etc), you can count on the hub-less devices (like TuyaSmart / SmartLife / Wyze Cams) requiring an internet connection because each device sends a pulse to/from the app’s server (somewhere in China for Tuya/SmartLife) every few seconds, which can bog down your router and become problematic when you have many devices connected, and when you throw both 2.4 and 5G WiFi signals going to the same network into play. Post is disrespectful, about third party products or contains unrelated content or personal information. Tagging me here and chatting with me in the Facebook group also helped! Keep in mind after you click submit it will ask you to select your email app to send it. Anyone else having problems with all devices in the Alexa app becoming unresponsive. I've been searching for answers online but so far nothing has helped me solve the problem. Move it closer to the router and see if this solves the problem. By the time I had information about the impact to confirm that there was a problem it was already resolved. Get Tech Support 1-833-202-2695 Enterprise Solutions › 6. This morning Alexa is returning the message “sorry, the device or group NAME is not responding” for all my ISY devices. I actually expect these things to just work. You'll receive email notifications for new posts at. Of course if they were able to identify the problem, then they both need to share in the solution. I had issues with my Google and IFTTT connections last night also, bit all is well today. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". You’re very welcome! To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. This will remove the reply from the Answers section. Oh, it’s really a plug… Oh, that’s right, the Alexa app says it’s Wyze, but the Echo is just way confused because the Wyze server is not handling requests, so it takes a guess, which is obviously wrong, to power cycle the skill. Wyze recently reset their security tokens as a precautionary measure, which means everyone’s Wyze Alexa skill was reset. When trying to control a device the screen briefly says waiting for UDI, and at the top it says the server is unresponsive. Shouldn’t someone at Wyze know what happened by going through the event logs or whatever they do today.? If your original home router does not have a DMZ option (most do) then set second router WAN IP manually (to one local to first router) and manually add firewall bypasses for it to the first router. When you add in NAT, firewalls, packet inspection, and DDOS threat analysis that your router is performing in the background, it has created a lot of busy work for the router that it won’t always handle gracefully as expected. Most home routers do fine with 15-20 devices connected simultaneously, and even more if they’re a phone, tablet, laptop, etc. EricwithVera September 7, 2019, 2:27pm #2. Tap on the three lines in the upper left-hand corner 3. Might I expect even 3-nines (99.9)% at some time? I assume the checkmark next to Send log file means the log file gets sent without me doing anything, Yes if the box is checked it will send the log file along to the support staff. This also happened to me, but on Google Home. 4. Also, HomeSeer Mobile is also working fine. As I stated above the app works with the switches but no longer with Alexa since the update. Reset your Amazon Smart Plug: press and hold the button on the side of the device for 12 seconds. Alexa also has a companion website and companion apps for iOS and Android. Exactly which skill whould I disable? Alexa says "service not available" or "sorry, provider is having trouble.' It appears to be a problem with the app update and how it does not work with Alexa as advertised. Use it from home with one Echo and 3 Echo Dot. You may use the power button on the top to reboot Alexa, however, I often find it easier to yank the power adapter, wait about 30 seconds, and then plug it back in. Once disabled, tap on Enable to Use for the Wyze skill. This happened quite a bit yesterday (9/24/19). Restart the Alexa-enabled device. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. Press and hold the button on the plug. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. Please try disabling the skill and re-enabling it”. If it’s Amazon’s problem, then how is being resolved? If possible, use a VLAN. We'll get back to you only if we require additional details or have more information to share. I was blaming Wyze since the Alexa app said it was waiting on Wyze. They were probably having an issue with the connected services. Our automated system analyzes replies to choose the one that's most likely to answer the question. Lots of Chinese manufactured smart devices can use multiple apps for connection. The logs that the mods and mavens are steering you toward are very helpful. When I go to the phone app it says something like “Waiting on Wyze” instead. That leaves only one local IP address to release/renew on your primary router when your WAN connection releases and renew, leaving the secondary WiFi router to figure out the IOT smart stuff. While holding the button, plug into an outlet. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa … You can create a voice scene name and, apparently, change the Alexa recognition word on the Control4 Alexa skills page. STE 200 Alpharetta, GA 30005 Your hub-less IOT smart devices don’t need to be on the same network as Alexa, google, etc. When the message comes up you can not see the current state of the device. I set 2 up in my home this week to use with lights, and I am loving them.

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